Public Complaints Commission
WHAT IS THE PUBLIC COMPLAINTS COMMISSION?
In Nigeria the ombudsman is known as the Public Complaints Commission, the machinery for the control of administrative excesses or injustices at Federal, State and Local Government levels. It is an organ of the government set up to redress complaints lodged by aggrieved citizens or residents in Nigeria against administrative injustice.
AIMS AND OBJECTIVES
The Commission aims to promote social justice for citizens and to provide a viable option for Nigerians or anyone resident in Nigeria seeking redress against an injustice arising from administrative bureaucratic errors, omissions or abuse by officials of government, or limited liability companies in Nigeria.
The Commission has the role of improving public administration in the laws, procedures, practices, rules and regulations and standard behaviour of officials. These are provided for in the ACT, CAP 37 LFN 2004.
To restore the dignity of man through the enthronement of rule of law and the protection of the individual/organisation against administrative injustice.
To promote an effective and efficient service that is responsible and responsive to the needs of the citizenry through investigation and resolution of complaints against federal, state, local governments, public corporations and private sector organisations and their officials.
HOW ACCESSIBLE IS THE COMMISSION TO THE PUBLIC?
The Commission places high priority on being accessible to the citizens. It has offices in the 36 states of the Federation and F.C.T. as well as five zonal offices in each state. It is the policy of the Commission to establish its presence in all the Local Government Areas (LGAs) in Nigeria. This facilitates the ease with which complaints reach the Commission. It also reduces transport costs and risk citizens are exposed to in the course of lodging their complaints.
PUBLIC COMPLAINTS COMMISSION HEADQUARTERS
25 AGUYI IRONSI WAY,
MAITAMA, ABUJA. NIGERIA